Blog

Job Role : Senior MacOS/Apple Engineer

Location : NY (Hybrid 4 days a week)

Job Title: Senior MacOS/Apple Engineer (Consultant, 4 days on site)

Position Summary: We are seeking a contingent macOS Engineer who is technically proficient and adaptable, with a strong background in Microsoft Intune managed environments. The primary role is to engineer exceptional solutions for KKRs fleet of macOS and Apple mobile devices and providing white-glove technical support to our executive team, with an emphasis on ensuring a seamless user experience for all macOS devices. This position requires familiarity with macOS, iOS, Intune, JAMF, DevOps practices, and the ability to handle sensitive information with the utmost discretion.

Key Responsibilities:

• Design, Implement and Maintain engineering solutions for Apple hardware within a Windows centric infrastructure.
• Maintain and manage macOS devices using Microsoft Intune, keeping systems secure, up-to-date, and running smoothly.
• Develop and maintain shell and PowerShell scripts to automate device management tasks and streamline executive user experiences.
• Collaborate closely with executive staff to understand their technical needs and deliver personalized, effective solutions.
• Work on escalated incidents and open and track vendor support cases.
• Deliver high-level, technical support to executives, ensuring minimal downtime and a superior experience with their macOS devices.
• Proactively seek out and implement enhancements to the macOS support framework to better serve the executive team.
• Lead and support technology projects, assessing and introducing new software and hardware solutions where appropriate.
• Generate comprehensive documentation detailing IT support protocols, system configurations, and processes for L1 and L2 support teams.
• Maintain strict confidentiality and professionalism when dealing with sensitive information.
• Collaborate with the IT team to maintain consistency and share best practices across the organization.

Qualifications:

• 4+ years of professional experience in the same domain.
• A degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Demonstrated experience in managing and supporting macOS in both JAMF and Microsoft Intune environments.
• Expertise in shell scripting, macOS system administration, and automation techniques.
• A proven history of providing direct technical support to executive staff, with a focus on problem-solving and user satisfaction.
• Familiarity with Intune, Platform SSO and DevOps methodologies, and collaborative coding workflows.
• Excellent communication, interpersonal, and presentation skills capable of engaging effectively with executive-level staff.
• The capacity to work under pressure, manage multiple priorities, and respond to executive needs outside standard business hours as needed.
• Strong teamwork and collaboration skills.

Preferred Skills:

• Cross-platform support experience, including iOS and Windows environments.
• Deep understanding of network and security principles applicable to macOS and mobile devices.

Position Type: Contingent / Contract, 4 days on-site (Hudson Yards / World Trade Center)