AWS Subject Matter Expert
Cloud Engineer
Hartford, CT – Hybrid
12 months
The AWS SME will play a critical role in optimizing and transitioning DSS’s contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include:
- Evaluating the current system and defining the optimal Amazon Connect architecture.
- Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
- Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.
- Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
- Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).
- Overseeing the migration of contact center data and ensuring minimal disruption.
- Providing technical support and post-go-live troubleshooting.
- Training IT staff and contact center managers on Amazon Connect administration.
Qualifications:
AWS-CSA Professional(Cloud)
EMC Cloud Architect (cloud)
Wireless Support Specialist