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Hi,

Hope you are doing great!!

Please find the requirement below, if you find yourself comfortable with the requirement please reply with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number –

Job Title                                   Application Architect (Contact Center)

Project Location                     Chicago, IL

Duration                                  18 months

Job Description ::

We are seeking an experienced Application Architect specializing in Contact Center Transformation to lead the design and implementation of cutting-edge solutions for our client’s contact center platform. The ideal candidate will have deep expertise in Genesys, CCaaS (Contact Center as a Service) solutions, and a proven track record of driving transformation initiatives.

Key Responsibilities:

• Lead the design, architecture, and delivery of innovative contact center solutions, ensuring alignment with business goals and technical requirements.

• Assess current contact center environments and recommend scalable, secure, and cost-effective CCaaS solutions.

• Provide technical leadership in the implementation and migration of platforms like Genesys Cloud, Genesys Engage, or other CCaaS tools.

• Collaborate with cross-functional teams, including business stakeholders, IT teams, and vendors, to develop and deliver comprehensive transformation strategies.

• Define architectural best practices, standards, and guidelines for contact center technology solutions.

• Ensure integration with existing CRM, WFM, analytics, and AI-based tools for enhanced customer experience.

• Troubleshoot and resolve high-level technical issues related to contact center applications.

• Keep abreast of emerging trends and technologies in the contact center space to recommend continuous improvements