Blog

The ITSM Product Manager will be a member of the Service Design team and focus on ownership of the ServiceNow product within the Managed Support Suite Technology (MSST) stack of tools and the Platform & Infrastructure Technology Stack. The ServiceNow Product Manager will be responsible for defining both strategic direction and tactical roadmap and features of the product, understanding the tools landscape; generating product requirements; determining specifications, and understanding costs / pricing for adoption, ongoing maintenance and enhancements of the product. The Product Manager is expected to collaborate closely with the D&T Development and Infrastructure teams, other CMSO organizations as well as teams external to CMSO (such as IT and Product organizations).

SDTI Product Manager – detailed tasks:

• Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision.
• Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas
• Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs.
• Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses; answering questions and requests.
• Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development and infrastructure teams.
• Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced.
• Defines product requirements
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Backlog management & Feature prioritization
• Release management
• User adoption management
• Defines the “what” that the D&T Service Architecture Team will develop (“how”)

Preferred Skills and Qualifications:

• Exceptional Strategic Thinking & Vision Skills
• Experiences of implementing ServiceNow product
• Knowledge of the ITIL Framework
• Strong Business and Technical Acumen
• Financial Savviness & Analysis
• Polished Presentation & Communication Skills
• Strong Influencing & Leadership Skills
• Strong Time Management and Organization Skills

Email is the best way to reach me

Thanks & Regards

Lathan

Technical Recruiter

Email : [email protected]

LinkedIn: https://www.linkedin.com/in/lathan-peddi-408188283/

Website: http://startechsinc.us

Note : If you have received this mail in error or prefer not to receive such emails in the future, please reply with “REMOVE” in the subject line and the email id(s) to be removed. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused