Job Position: Core Network Admin (DDI)
Location: Plano, TX (Hybrid)/ Columbus, OH ( Hybrid)
Core Network (DDI): Duties and Requirements: – Review change request forms submitted by customers to validate accuracy and identify issues with implementation. – Collaborate with requestors to refine request forms, when required. – Test change requests in lab, when required. – Implement and validate changes in production. – Provide technical information in support of customer service requests. – Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents. – Troubleshoot DNS, DHCP, IPAM, and NTP related configuration and service issues. – Plan, test in lab, and implement patches in production for DNS, DHCP, IPAM, and NTP infrastructure. – Generate monthly customer facing operational reports. – Train and lead future teammates, when required. – Make recommendations for process and technical improvements. – Work closely and effectively with customers, partners, vendors, and team members to provide exceptional customer service. Education and Experience: – network, systems administration, and DDI Experience. – Strong communication skills – written and verbal. – Strong technical documentation skills (Visio, PowerPoint, etc). – Expertise with Linux. – Expertise with ISC BIND. – Expertise with ISC DHCP. – Experience with Active Directory and Microsoft DNS & DHCP. – Recent and strong background with Bluecat. o Ideally Bluecat certified. – Working to strong background with Infoblox and Diamond IP. • o Ideally Infoblox and/or Diamond IP certified.
