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Hi,

Hope you’re doing well.

I am reaching out to you regarding a job opportunity with one of our clients. Let me know your thoughts.

Role: Salesforce Administrator

Location: [New York City, NY, 10003] (Hybrid)

Work Authorization: GC/USC

Job Description:

Role & Responsibilities

Configuration Management & Customization
Customize the Salesforce platform to meet the organization’s unique needs
Configure fields, objects, flows, and automation rules
Create and manage reports and dashboards
Assist with data migration and integrity
Ongoing Support
Helping address issues or bugs identified post-release and implementing enhancements as needed
Troubleshooting, answering queries, and providing guidance post-releases
Plan for ongoing maintenance of the platform, including updates, patches, and performance monitoring
Monitoring of system automations and integrations
Compliance & Security
Control access to sensitive data through profiles, roles, and permission sets
Implement and enforce security measures to protect sensitive data and ensure data privacy
Collaborate with the company’s IT security team to address any regulatory requirements
Stay informed about security updates and best practices
Documentation
Document system configurations, processes, and customizations
Maintain an up-to-date knowledge base for users and administrators
Provide clear documentation for any changes made to the system
Collaboration
Work closely with stakeholders (CDG) to understand their requirements
Communicate effectively with cross-functional teams
Act as a bridge between business needs and technical solutions
User Training
Creation of training modules covering key features and functionalities of Salesforce
User guides and documentation to help users navigate and utilize Salesforce effectively
Materials for workshops and training sessions, including presentations, hands-on exercises, Q&A
Release Documentation support
Feature enhancements, bug fixes, and changes implemented in each release
Analysis of user feedback gathered during each release cycle, with recommendations for improvements
Plan for iterating on Salesforce configuration based on user feedback and program requirements
Continuous Learning
Keep up-to-date with Salesforce releases, Utility Cloud updates, and industry trends
Earn relevant certifications, such as the Salesforce Certified Administrator and any specialized certifications related to Utility Cloud or other Salesforce products.

Required Skillset
Experience:

• 4+ years of experience in Salesforce
• Agile methodology, business analysis and user story development
• Salesforce Fundamentals:
• Strong understanding of Salesforce CRM concepts and the Salesforce platform.
• Proficiency in Salesforce configuration tasks such as creating fields, objects, page layouts, flows, validation rules, reports, and dashboards.
• Knowledge of user management, including roles, profiles, permissions, and security settings.
• Experience with data management and migration tools like Data Loader, workbench and Import Wizard.
• Ability to create meaningful reports and dashboards that provide insights into utility operations and customer behavior.
• Experience deploying with change sets
• Communication and Training:
• Strong communication skills to work with stakeholders, gather requirements and generate project artifacts
• Ability to provide training and support to users in Salesforce.
• Project Management:
• Experience managing projects, including upgrades, customizations, and new feature rollouts for Salesforce
• Problem-Solving:
• Ability to troubleshoot issues that arise within Salesforce, providing support and solutions to users.

TECHNICAL SKILLS Must Have: 

• Agile Delivery Lead/ Project Management
• Analytical Problem Solving
• Communication and Training Skills
• Salesforce Administrator Certification
• Salesforce Fundamentals

Certifications:

*Salesforce Administrator

Preferred Skillset:
Salesforce Platform:
Experience working with and maintaining Service Cloud and Experience Cloud
Familiarity with App Exchange products, including document generation and e-signature tools
Experience working with and managing DevOps via Copado
Ability to troubleshoot Apex, omniscript and lightning web components
Strong Understanding of the Energy and Utility Cloud features and how they cater to the needs of utility companies.
Knowledge of industry-specific workflows, like service order management, field service, and customer engagement specific to utilities.
Familiarity with utility data models and how utility data (like meter readings, service connections, and outage management) is managed in Salesforce.

Certifications:

• Salesforce Advanced Administrator
• Service Cloud Consultant
• Experience Cloud Consultant

Nice to Have:
Copado
Energy and Utility experience
Experience Cloud Consultant Certification
Salesforce Advanced Administrator Certification
Service Cloud Consultant Certification

Manisha Soy

Technical Recruiter

[email protected]

Techcenter Technologies Inc

3240 East State Street Ext, Hamilton, NJ 08619