Shift position from 1:00 PM-10:00 PM (with 1hr lunch/dinner).
Resident must be flexible in working during the weekends and holidays when customer requires.
Resource needs to be comfortable on the HW repair side. As we’re looking for actual FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support. Prior Dell FSE experience a HUGE plus.
Responsibilities:
Ticket management/Tracking
Good problem-solving skills
Great customer service and communication
Ability to work well within a team
Be able to lift 65 pounds
Be able to work while on a ladder
Great attention to detail
Work in a fast-paced environment
Must have skills:
• Nvidia GPU/NIC experience is a plus
• Basic Network experience
• Experience reading Linux logs
Nice to have skills:
• Linux cli experience
• RoCE network experience
