Shift position from 1:00 PM-10:00 PM (with 1hr lunch/dinner).
Resident must be flexible in working during the weekends and holidays when customer requires.
SCOPE:
• Work efficiently in a fast-paced environment, proactively engage with customer, attend to their requirements with excellent leadership skill.
• Good problem-solving abilities. Come up solutions to customers and be an aid.
• Proficient in managing service tickets on behalf of the customer, including initial issue investigation, and determining ownership.
• They should be skilled in coordinating and escalating issues to Level 3 support or on-site residents, FSEs and resolving and closing customer service tickets.
• Additionally, they must be adept at coordinating field services, managing service outages, generating support reports and metrics, handling support escalations, and providing proactive patch notifications to prevent issues.
• Able to support flexible hours and work on weekends if customer requires it.
• With strong ticket management and tracking abilities, excellent problem-solving skills, and great customer service and communication, able to excel in team environments, can lift 65 pounds, work efficiently on ladders, pay great attention to detail, and thrive in fast-paced settings.
Must have skills:
• Nvidia GPU/NIC experience is a plus
• PowerEdge server hardware experience is a plus, but any server hardware experience is a plus
• Basic Network experience
• Experience reading Linux logs
Nice to have skills:
• Linux cli experience
• RoCE network experience
• Experience in hardware break fix and trouble shooting
