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Please find the attached Job Description. If you feel comfortable then please send me your updated resume or call me back on 512-898-7112.
Position: Oracle BRM Support Engineer
Location: Miami FL / Dallas TX (Onsite)
Duration: 12 months Contract
Interview Process: Video
Job Description:
We are seeking an Oracle BRM Support Engineer with expertise in Oracle Billing and Revenue Management (BRM) to contribute to a team providing comprehensive 24×7 support. The role requires hands-on technical skills for monitoring, troubleshooting, and optimizing the BRM system, with a focus on maintaining high availability, data integrity, and compliance. Effective communication and collaborative teamwork are essential, particularly with our offshore support team.
Responsibilities
Continuously monitor the BRM system, promptly addressing issues to minimize downtime
Respond to and resolve incidents and service requests, ensuring adherence to service levels
Perform system maintenance, including patching, upgrades, and performance tuning
Diagnose and resolve technical issues, coordinating with IT teams and vendors as needed
Ensure data integrity and security, implementing measures against data breaches and losses
Document incidents, resolutions, configurations, and procedures for knowledge sharing
Provide user support and conduct training on BRM system functionalities
Monitor system performance and optimize for increased reliability and efficiency
Collaborate with cross-functional and offshore teams to implement new features and enhancements
Required Skills
5+ years of experience in Oracle Billing and Revenue Management (BRM) support
Proven troubleshooting, problem-solving, and performance optimization abilities
Strong incident management and user support skills within a 24×7 environment
Familiarity with data integrity, security practices, and compliance requirements
Effective communication and collaboration skills, including experience with offshore teams
Bachelor’s degree in Computer Science, Information Technology, or related field preferred
Thanks & Regards-
Tarun Gupta || Mob:- 512-898-7112
E-mail 📩 [email protected]
5900 Belcones drive Suit #100, Austin, TX , 78731
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