Location :Carpentaria, CA (100% on-site)
The production technician provides essential support to the course creation process for Learning, whose on-line courses reach millions of members each year, Media Production and Editorial Production. This role is part of a global team which provides break/fix response and fulfills requests for instructions and editors in a mixed Macintosh and Windows environment.
General Responsibilities
· Manage access and software requests, perform desk-side troubleshooting, imaging, scheduling and set ups for recording and post production operations.
· Participate in projects, manage hardware and software inventory, contribute to the team knowledge base and assist global customers in a follow-the-sun model.
Responsibilities – Recording Operations
· Work with producers and instructors to solve urgent technical issues during recording.
· Custom-configure booth equipment to meet course requirements.
· Manage temporary account creation and deletion for course recordings.
Responsibilities – Post Production Operations
· Deploy and maintain post-production endpoints (Macs and PCs).
· Act as contact for troubleshooting and technical diagnosis.
· Collaborate with the main Helpdesk to hand off basic computer support requests.
· Proactively report trends and incidents affecting multiple users.
Key Qualifications:
· 1+ year in a media production or technical environment.
· 2+ years in a coordinator or operations role.
· Knowledge of MacOS, Windows and networking.
· Hardware and software troubleshooting skills.
· Experience with Microsoft Office, Google Suite, other desktop software.
· Attention to detail and excellent follow through.
Preferred Qualifications
· Experience building trusted relationships with partners/stakeholders.
· Excellent written and verbal communication skills.
· Ability to communicate effectively about operational challenges.
Proven ability to prioritize and juggle multiple issues under pressure
Akash