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I am reaching out to share a new opportunity with one of my direct clients. Kindly review the JD and share your consultant profile. (Do not reply to this email, send your candidates directly to [email protected])
Job Title – Senior Consultant (7532)
Job Location – 100% ONSITE in Chicago, IL (Remote is not an option)
Citizenship Requirements – No restrictions as long as legally eligible to work
Clearance Requests – NA
Job Duration – 14 months Contract (2240 Hours)
Dell Drug Test Needed – Yes
Business Hours – Monday – Friday 12 – 8 PM CST
Must have skills – PowerScale
Nice to have – Experience in HPC and High–Performance Storage environments
Project Tasks
The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.
Resident is expected to:
• Open and manage all Dell support tickets, including executing all requests from support (gathering logs, executing commands, etc.) until issues are resolved.
• Work with support to manage all escalations.
• Coordinate and collaborate with the Dell Field Services team when dispatched to the customer location.
• Assist the customer with any additional tasks or activities as requested.
The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.
Resident is expected to:
• Open and manage all Dell support tickets, including executing all requests from support (gathering logs, executing commands, etc.) until issues are resolved.
• Work with support to manage all escalations.
• Coordinate and collaborate with the Dell Field Services team when dispatched to the customer location.
• Assist the customer with any additional tasks or activities as requested.
The resource must have proven experience in:
• Fast-paced environments.
• Working with Dell Customer Support.
• Managing escalations within Dell Support.
• Being detail-oriented.
• Driving issues to successful resolution
• Fast-paced environments.
• Working with Dell Customer Support.
• Managing escalations within Dell Support.
• Being detail-oriented.
• Driving issues to successful resolution
Rohan Sehgal
(978) 707-5565
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