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Job Description/About the job/Your Role

Qualifications

Key Skills

Who we are

About HCL

• As a data analyst, you will be responsible for identifying software failures and data issues, and providing metrics reports for management.
• Identification of service delivery concerns, including attendance at scheduled and ad hoc client meetings.
• Client relationship management, including attendance at scheduled and ad hoc client meetings.
• Ensure ticket/cases are managed and completed in a timely manner.
• Monitor dashboards
• Produce metrics reports used for team performance tracking and management updates
• Identify automation opportunities to improve issue detection & resolution capability/efficiency
• Collaborate with cross functional team to devise interim containment actions measures and establish preventive corrective actions.
• Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.

• Any Graduate (3-4 years course)
• Preference for any Data Science/Data Analyst certifications
• 2+ years of experience in Data analytics or similar roles
• Experience in working and managing communications, with multiple cross-functional teams/stakeholders

• Data analysis, modelling, and visualization charts/graphs
• Critical and analytical thinking
• High attention to detail, and high level of professionalism
• Proactive, self-motivated, self-starter, minimal supervision
• Strong organizational, time and workflow management skills

We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians

Provide enhanced rapid response to Product Support and Software Technical Service Support

Our team’s principle is to put integrity in everything we do, which is supported by our HCL values

Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all

We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.

Over the past decade, HCL has been one of the fastest growing technology companies in the world.

What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.

At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.

Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.