This is Karishma from KTEK Resourcing Inc., and I am contacting you about an exciting job opportunity with one of our clients.
Please go through the job description and let me know if you have any query.-18329667594
Job Title: UCCE Engineer
Location: San Jose, CA (Onsite)
Employee Type: Contract
Job Description:
1. In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
2. Good understanding of Cisco UCCE Architecture, deployment models and components.
3. Hands-on experience in Cisco UCCE Call flow scripts.
4. Good knowledge and hands on experience in Cisco CVP Scripting.
5. Good hands on experience in CVP Micro app and knowledge in VXML application.
6. Good hands on experience in VXML Gateway configuration and troubleshooting.
7. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
8. Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
9. Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
10. Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
11. Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
12. Excellent written and verbal communication, interpersonal and presentation skills.
13. Proven planning, prioritization, and organization skills
14. ITIL Foundation level knowledge
Thanks & Regards
Karishma Chauraisa| Technical Recruiter
India | Canada | United States
9494 Southwest Freeway, Suite#105, Houston, TX – 77074 | Houston, TX
Skype: [email protected]
Website Address: http://www.ktekresourcing.com/
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