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Title: Product Owner

Contract: W2 AND C2C

Location: Port Washington, PA

Duration: Long Term

Interview Mode: Webcam

Only USC, GC, H4-EAD

Need 12+ Years experienced profiles

• Ownership of Salesforce Roadmap: Define and manage the Salesforce product roadmap, aligning it with business objectives, stakeholder needs, and user feedback.
• Stakeholder Management: Collaborate with business stakeholders (sales, marketing, service teams, etc.) to gather and refine requirements, ensuring the Salesforce platform supports key business initiatives.
• Backlog Management: Create, prioritize, and manage the product backlog. Ensure user stories are well-defined, have clear acceptance criteria, and are aligned with business priorities.
• Feature Development: Drive the development of new features, integrations, and enhancements on Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and other related components.
• Cross-functional Collaboration: Partner with development teams, QA, and other cross-functional teams to ensure smooth and efficient delivery of solutions. Facilitate sprint planning, reviews, and retrospectives.
• User Stories & Acceptance Criteria: Write detailed user stories with clear acceptance criteria, ensuring alignment with business requirements.
• Salesforce Customization: Lead the customization of Salesforce, including workflows, reports, dashboards, validation rules, and other configurations to meet specific business needs.
• Data Integrity & Governance: Ensure the integrity and accuracy of data within Salesforce, supporting data governance initiatives, and promoting best practices for data management.
• User Training & Adoption: Collaborate with training teams to ensure end-users understand new features, enhancements, and best practices for using Salesforce effectively.
• Market Research & Trends: Stay updated on Salesforce platform updates, market trends, and new technologies to identify opportunities for innovation and improvement.
• KPIs and Metrics: Track and report on key performance indicators (KPIs) to measure the success and impact of Salesforce initiatives.

Qualifications:

• Education: Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• Salesforce Expertise: 5+ years of experience working with Salesforce, preferably with Sales Cloud, Service Cloud, and Marketing Cloud. Salesforce certification (Admin, Sales Cloud, Service Cloud) is a plus.
• Product Ownership: 3+ years of experience in a Product Owner role, preferably with expertise in Agile/Scrum methodology.
• Agile Practices: Experience working in Agile environments, with strong knowledge of Scrum and familiarity with tools like Jira or Azure DevOps.
• Strong Analytical Skills: Ability to analyze business processes and translate them into effective Salesforce solutions.
• Stakeholder Communication: Excellent verbal and written communication skills to work with cross-functional teams and executive stakeholders.
• Problem-Solving Skills: Proven ability to anticipate and address potential roadblocks, ensuring smooth project execution.
• Leadership: Strong leadership and decision-making skills, with the ability to guide teams towards successful delivery.