Hope to do well
My name is Abhishek Kumar, a Senior Recruiter with Saibber. We are looking for a suitable candidate for the position, I came across your resume and found this a perfect fit for this role. I would appreciate it if you can provide the best time and number to reach you to discuss this further
Technical Writer
Location : San Jose CA (Onsite)
Note : 5-10 yrs only
In this role you will
Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.
Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.
Clearly communicate how to accomplish user tasks, rather than how to use the user interface.
Through research and hands-on learning, become an expert on our products and methodologies.
Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.
Interview subject matter experts to learn how product features work and understand their benefits to users.
Experiment with software to learn how it functions from an end-user point of view.
The Contract Technical Writer should have the following skills:
8+ years working on software documentation projects
Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS
Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.
User-centric thinker who can anticipate the reader’s concerns and questions about the product.
Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
Basic graphics skills (Powerpoint).
Experience documenting APIs a plus.
Experience writing documentation for translation and optimizing documentation projects for translation a plus.
Experience with Jira and Confluence a plus.
Experience with digital adoption platforms such as WalkMe a plus
Familiarity with the Telecom industry a plus