Techno-functional Lead BA: Charter 5 days onsite at Charlotte NC

Hello,

 

MUST HAVE Recent experience with Telcom companies, Contact Center / IVR background and some background related to Conversation AI (if not Kore.AI)

 

Email is the best way to reach me.

 

Position Details

Requirement

CREQ

CREQ202853

Client

Charter Communication (fortune 500 Telco)

Role

Techno-functional Lead BA

Location

Charlotte North Carolina (NC)

Type of Hire – Contract/ C2H

C2C

Duration

12 months

Number of Interviews

1 Internal + client

In person interviews Yes/No

Yes (if local otherwise 2 client video calls)  

Client Interview Yes/No

Yes

No of submission (example not more than 2 /3 resumes)

2

Timeline for submission

12 hours

EXPECTATIONs

Local 1st preference otherwise attach onsite & relocation consent. This is not a regular BA

  1. Telecom background must
  2. IVR / Contact Center System must
  3. Billing systems (e.g. Amdocs, CSG etc.)
  4. Conversation AI knowledge (ideally Kore.AI)

 

Job Description

Techno – Functional Business Analyst

Onsite – All 5 days (Charlotte NC)

 

  • Expertise in IVR systems and Conversational AI platform
  • BRDs, functional specs, user stories, Experience with system
  • Integration involving telecom platforms (e.g., billing systems, BSS, CRM
  • Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
  • Proficiency in creating business documentation such as BRDs, functional specs, and process flows.

 

 

www.compunnel.com

   

Rishu Kayal
Senior Recruiter
e: [email protected] 
o: (+1) 609-606-9010 ext.2825
m: (+1) 640-232-0380 
103 Morgan Lane, Ste. 102 Plainsboro, NJ 08536, USA.
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