Hi,
Greetings!!
We have an urgent opening with Sr Genesys Developer and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP
Job Title: Sr Genesys Developer
Location: Malvern, PA (Onsite)
Duration: Long Term Contract
Responsibilities:
- PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.
- Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.
- Implementation and support of inbound/outbound interaction management solutions for different customers.
- Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications.
- Genesys contact center application support during Server patching and database activity.
- Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.
- Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting.
- Loading and Releasing Strategy from the Route Point as per the Change Request.
- Supporting and maintaining Genesys contact center software.
- Provide technical support on planned patching activities for Windows and Linux environment.
In considering candidates, time is of the essence, so please respond quickly.
Thanks and Regards,
Shikha Choudhary
ePeople Technologies Inc
255 Baldwin Road, Suite 205,
Parsippany, NJ 07054
Ph # 973-658-5959*117
Email- [email protected]
Fax # 973-299-7602
http://www.epeopletech.com
Connect with me on Linkedin – linkedin.com/in/shikha-choudhary-50a060189