Job Title: Service Management Specialist
Job Location: Newark, NJ – (Remote)
Contract Duration: 12 Months of Contract role
Level 3 (5 to <10 Years)
At-a-Glance:
Are you ready to build your career by joining a global financial company? If so, our client is hiring a Service Management Specialist!
What You’ll Do:
- Service Management Specialist will join Incident Management team within the Operations Control Center (OCC).
- The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions.
- The Service Management Specialist will work with technical and operations contacts across the enterprise on the highest priority enterprise technology incidents.
- Should be highly skilled in facilitating direct cause analysis and managing restoration of services with an enterprise technology focus.
What You Bring:
- 3 to 5 Years of relevant Experience
- Bachelor of Computer Science or Engineering or experience in related fields
- Leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
- Experience with agile development methodologies
- Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company’s business
- Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
- Excellent problem solving, communication and collaboration skills
- Proven experience working in application or infrastructure related technology roles, technology risk, or controls functions
- Practical understanding of technology stacks including cloud services and core infrastructure components (including network, application architecture, and security tools)
- Ability to translate technical concepts to non-technical audiences
- Ability to influence outcomes and results in situations where technical decisions are owned by various others
- Demonstrated prioritization skills when managing multiple competing priorities
- Understanding of ITIL principles (ITIL v3 or above Foundations a plus)
- Ability to gather and report on metrics for use in Service Management or continuous improvement with a primary focus on automation
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