Hi,
We have an urgent opening with “Sr Genesys tech lead” and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP.
Title – Sr Genesys tech lead
Location – Malvern, PA (Onsite)
Duration – Long Term Contract
Job Description
Technical/Functional Skills
• Bachelor’s degree preferred.
• Genesys Certified Professional Certification highly preferred
• Cisco Contact Center Certififcation (or related)
• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud
Contact Center platform
• Knowledge in IVR, Data tables, Call flow, emergency , Change, and
Problem Management.
• Knowledge to design and develop complex call flows (Inbound,
In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations
with Data Actions)
• Experience in Genesys Dialog engines and BOT flow development • 3rd
party integrations- Salesforce, e911, CCSP.
o Ability to control or lead conversations with various support groups
• . • Excellent verbal and written communication capabilities with the
ability to interact and influence at all levels of the organization.
• • Strong cross technical background with proven troubleshooting skills
Experience Required
• Typically, 3-4 years of experience working with Genesys cloud
• Contact Center Solutions: Extensive experience in designing,
implementing and managing contact center services.
• System Integration: Proven experience in integrating Genesys cloud
with other enterprise system.
• Genesys Cloud: Hands on experience with Genesys cloud architecture,
API’s & tools
• Experience providing technical support & troubleshooting for Genesys
cloud or similar systems.
• Experience working in industries that heavily rely on contact
centers, such as telecommunications, customer service, finance or
healthcare etc
Roles & Responsibilities
Responsibilities –
• Genesys Cloud Development: Lead the development and configuration of
Genesys cloud solutions.
• Configure, troubleshoot & support various Omnichannel Telephony platforms.
• Transition, Migration & Support of Enterprise Contact Center
• Operations support for Enterprise Contact Center (Genesys Cloud)
• Review & critique HLDs and LLDs
• The role requires extensive client & vendor management.
• Work closely with cross-functional teams to define and implement
call center and UC strategies, ensuring efficient use of resources and
optimal customer experience.
• Role requires significant interaction and collaboration with
customers, other engineering gr oups, product, planning, operations,
IT organizations, vendor development and support groups, as needed.
• Introduce prevalent industry best practices and processes.
Generic Managerial Skills
• Team Leadership
• Decision making
• Project Planning
• Effective Communication ,
• Vendor Management
• Mentoring/Training skills
In considering candidates, time is of the essence, so please respond quickly.
Thanks and Regards,
Shikha Choudhary
ePeople Technologies Inc
255 Baldwin Road, Suite 205,
Parsippany, NJ 07054
Ph # 973-658-5959*117
Email- [email protected]
Fax # 973-299-7602
http://www.epeopletech.com
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