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Role: SNOW ITOM Architect

Location: Remote

Duration: Long Term

Experience: 15+ Years

Must Have Experience

•         Solutioning and Design the ITOM solution using industry best practices.

•         Advise, design and configure integration solutions between ServiceNow and other CMDB tools.

•         Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.

•         Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.

•         Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.

•         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

•         3rd party software integrations with ServiceNow.

•         Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

•         MID Server management experience.

•         Experience in multiple ServiceNow implementations.

•         Lead the configuration and customization of ServiceNow instances.

Good to have Experience

•         Experience in Application Architecture, Infrastructure Architecture, Database Architecture, Networking, And Distributed Systems.

•         Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.

•         Understanding of Application and Technology Portfolio Management.

•         Experience with discovery technologies (ADDM, TADDM, UD, etc.)

•         Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP.

•         Experience of custom applications development.

•         Experience in working on Performance Analytics.

•         Design and modification of ServiceNow Service Portal.

•         Domain Separation and designing the Process and data flow within various domains.

•         Knowledge of LDAP/Active Directory/SSO.

•         Review existing set up and provide best practice recommendations in line with the OEM.

•         Monitor health, usage and compliance of ServiceNow systems.

•         Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

•         Experience with HTML coding and Jelly script strongly preferred

•         Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

Professional

•         5+ years of experience with ServiceNow required

•         8+ years of experience with IT Industry required

Academics

•         Certification as ServiceNow System certified administration

•         CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt

•         Certified Implementation Specialist- ITSM

•         ITIL Foundations certification is preferred.

•         Bachelor’s degree or equivalent combination of education and experience.