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Hi,

Role: Service Now developer

Location : Bentonville, AR – Onsite

1. Must Have 6+ years of experience required.
2. IT Service Management (ITSM)
3. IT Operations Management (ITOM) technologies
4. Common Service Data Model (CSDM)
5. CMDB/Discovery
6. Service Mapping/Dependency Mapping
7. IT Asset Management

Must have

1. Exp- 8+ service now relevant exp of 8 years
2. Exp in IT operations management (ITOM) – SN discovery, service mapping, event management
3. SN Integration exp with third party tools
4. APM – application portfolio management
5. Both ITOM and APM – good to have
6. More weightage on ITOM, APM – niche
7. CSDM – check for this exp
8. Developer
9. Communication, presentable
10. Certifications
11. – Service now Admin – Certified System administrator (Mandatory) – must have
12. – Certified implementation specialist ITOM – good to have
13. – Certified SPM – Good to have
14. o Application management
15. – Certified Application developer – good to have

Roles and Responsibilities

• Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
• Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Organized and analytical with the ability to work effectively in a team environment.
• Demonstrated ability to implement projects on time to meet project schedules.
• Capable of handling multiple priorities in a fast-moving environment.

Application Portfolio Management (APM) Expertise:

• Essential expertise in Application Portfolio Management (APM).
• Emphasis on managing and optimizing the organization’s portfolio of applications for enhanced efficiency and performance.

Technical Proficiency:

• Intermediate level experience with ServiceNow implementations.
• Understanding of the Common Service Data Model (CSDM)
• Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.

ServiceNow ITSM Modules:

• Hands-on experience in the development and implementation of ServiceNow ITSM modules:
• Asset Management
• Incident Management
• Change Management
• CMDB/Discovery
• Service Mapping/Dependency Mapping
• IT Asset Management

Thanks & Regards

Shravan Kumar

[email protected]

linkedin.com/in/shravan-kumar-91b72087