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Hi,

Hope you are having a wonderful day!

My name is Vijan Dahate and I work as a Technical Recruiter for K-Tek Resourcing.

We are searching for Professionals below business requirements for one of our clients. Please read through the requirements and connect with us in case it suits your profile. 

Position Title: IVR Lead Engineer

Location: San Jose, CA / Austin, TX (Onsite)

Role Type: Contract

Implementation Partner – HCL America

Job Description:

·         Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.

·         Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.

·         Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java

·         Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries.

·         Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.

·         Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions.

·         Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product].

·         Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.

·         Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.

·         Provide guidance and support to the Scrum Team on Agile principles and Scrum practices.

·         Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams.

Required Skills and Qualifications:

·         Proficiency in scripting languages (e.g., JavaScript, Java, Python).

·         Excellent communication and leadership skills.  – MANDATORY REQUIREMENT

·         Understanding of IVR design principles and best practices.

·         Excellent problem-solving and troubleshooting skills.

·         Ability to work independently and as part of a team.

Skills and Qualifications:

·         Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center).

·         Experience with contact center technologies and processes.

·         Certifications in Google Cloud Platform or related technologies.

Key details:

·         Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.

·         Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.

·         Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.

I look forward to hearing from you. Feel free to reach out to me at +1832-990-6428. or [email protected].

LinkedIn: https://www.linkedin.com/in/vijan-dahate-4b9b12212/

Your response is highly appreciated.

Thanks and Regards