Visa: H1B
PP Number is Mandatory
Role:- SAP MM (Materials Management) Support L1
Location:-Wichita, Arkansas/Kansas city, KS (Dayone Onsite)
Duration: Contract
Description:
User Assistance:
· Assist end users by providing guidance, answering questions, and explaining SAP processes and functionalities.
· Help users navigate the system effectively.
Incident Triage:
· Receive, Log, and prioritize incoming SAP support tickets or incidents based on their urgency and impact on business operations.
Ticket Management:
· Log and prioritize support tickets using ServiceNow ticketing system.
· Ensure that incidents are assigned, tracked, and resolved within defined SLAs.
Documentation:
· Maintain accurate records of incidents including details of the problem and steps taken to resolve it.
· Update knowledge base articles and FAQs for future reference.
Issue Resolution:
· Troubleshoot and resolve common SAP related problems such as login issues, data entry errors, and basic functionality problems, adhering to predefined procedures and knowledge base resources.
Problem Management:
· Identify frequently occurring problems, conduct root cause analysis and assist in fixing the problems in coordination with the L2 and L3 teams.
Communication:
· Communicate effectively with end users, as well as with higher level support teams and SAP administrators to escalate complex issues when necessary.
Training:
· Provide basic training to end users in SAP application and processes to enhance their understanding and reduce occurrence of common issues.
Basic Configuration:
· Execute routine system configuration and updates, such as user account management, password resets, and simple data management tasks.
Reporting:
· Report status and metrics on a regular basis to GE Stakeholders in an approved format.
Testing:
· Support functional and user acceptance testing. Expertise to troubleshoot in respective core module.
Shubham Chauhan
Senior Technical Recruiter
Diverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540
Office: 732-452-1006 EXT: 557
Email: [email protected] | URL: http://www.diverselynx.com
LinkedIn URL: https://www.linkedin.com/in/shubham-chauhan-080863192/