Hi,
I’m Sandeep from Nuvento, reaching out to you regarding a job opportunity with one of our clients. They are currently looking to fill the role of ServiceNow Architect. If you are interested, please respond to this email, and we can further discuss your profile.
Job Title: ServiceNow Architect (Telecom Domain, TSM/OMT/CPQ)
Location: Remote
Job Summary:
We are seeking an experienced ServiceNow Architect with deep expertise in the Telecommunications domain and hands-on experience with ServiceNow Telecommunications Service Management (TSM), Order Management for Telecommunications (OMT), and Configure, Price, Quote (CPQ). The ideal candidate will drive architecture and design decisions for telecom-specific ServiceNow implementations, ensuring scalable, high-performing solutions that align with both technical and business objectives. This role requires a strategic thinker who can bridge the gap between technology and business needs, leading digital transformation initiatives within the telecom sector.
Key Responsibilities:
• Solution Architecture & Design:
o Lead the architectural design and development of ServiceNow solutions focused on Telecommunications Service Management (TSM), Order Management for Telecommunications (OMT), and Configure, Price, Quote (CPQ).
o Develop scalable and sustainable architecture strategies that align with business requirements and ensure long-term platform success.
o Define and design the integration architecture between ServiceNow and other enterprise systems (e.g., CRM, ERP) within the telecom environment.
• Telecommunications Domain Expertise:
o Leverage deep knowledge of the telecommunications industry, including network services, order management, customer support, and billing systems, to drive effective ServiceNow implementations.
o Work closely with business stakeholders to translate complex telecom-specific needs into ServiceNow solutions, optimizing business processes and service delivery.
• ServiceNow Expertise:
o Serve as the primary ServiceNow subject matter expert (SME), leading the design, configuration, and implementation of TSM, OMT, and CPQ modules.
o Ensure that the ServiceNow platform aligns with industry best practices, is properly governed, and adheres to security and compliance requirements.
o Collaborate with development teams to create high-quality, customized ServiceNow applications that meet business requirements.
• Technical Leadership:
o Provide technical leadership and guidance to development teams, ensuring alignment with architectural standards and best practices.
o Oversee the development of solution blueprints, technical specifications, and documentation for ServiceNow implementations.
o Mentor junior architects and technical teams, fostering a culture of innovation and continuous improvement.
• Integration & Optimization:
o Design and implement robust integration solutions that connect ServiceNow with other key systems within the telecom environment, such as OSS/BSS, CRM, and billing systems.
o Lead optimization efforts to improve platform performance, scalability, and user experience, ensuring that the ServiceNow platform supports telecom-specific use cases.
• Stakeholder Management:
o Engage with business and technical stakeholders to understand their strategic goals and operational challenges, translating these into actionable architectural roadmaps.
o Present architecture designs and technical strategies to senior management, ensuring buy-in and alignment with business priorities.
o Act as a trusted advisor to both technical and business teams, guiding decision-making and ensuring successful project outcomes.
Qualifications:
• Experience:
o 10+ years of experience as a ServiceNow Architect or Senior Developer, with a strong focus on the Telecommunications domain.
o Proven experience with ServiceNow modules including TSM, OMT, and CPQ, with a successful track record of implementing large-scale telecom solutions.
o In-depth knowledge of telecom-specific processes, including order management, service management, network operations, and billing.
• Skills & Competencies:
o Strong proficiency in ServiceNow platform architecture, including design, configuration, and integration with external systems.
o Deep understanding of telecommunications industry challenges, standards, and best practices.
o Excellent problem-solving and analytical skills with the ability to design innovative and scalable solutions.
o Strong leadership and communication skills with the ability to work effectively with both business and technical teams.
o Experience with Agile methodologies and DevOps practices.
o Strong Expertise on ServiceNow architecture and data model
o Experienced with Table and field structures
o Experienced with Business rules, workflows, and approvals
o Experienced with Scripting (JavaScript, Groovy, etc.)
o Experienced with Integration with external systems (REST, SOAP, etc.)
• Information Architecture Skills:
o Strong understanding of information architecture principles, including,Taxonomy and ontology, Content modeling and metadata and User experience (UX) & user interface (UI) design.
o Experience with information architecture tools and techniques, including: Creating and managing taxonomie
Thanks & Regards
Sandeep Pandey
Technical Recruiter
Email: [email protected]
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