We are searching for Professionals below business requirements for one of our clients. Please read through the requirements and connect with us in case it suits your profile.
Work on o9 support in the domain of Supply Planning and Sales Operations.Communicate clearly and accurately requests and requirements to the team.Work closely with Leads and other team members to support the implemented solutions.Create and execute workflows and test-cases to document the solved issues.Work closely with o9 Customer Service Team in support activities cross regions and cross time zones to deliver best services (if needed)Prioritize and track support issues to maintain the best practice of the support operationsIdentify opportunities for improvement in functional and technical processes related o9Work across different business teams like Merchandising, Planning, Order management, Logistics and Sales to identify and resolve cross team application issues by collaboration with application stakeholder
(1.) To administer ERP in production environment
(2.) To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users.
(3.) To manage database optimization, back-up and recovery
(4.) To perform troubleshooting at the ERP and database level
(5.) To train and transfer knowledge to the team members
