Title: Telephony Project Manager
Duration: 6+ months
Interview: Video
Visa: USC, GC, TN, OPT/EAD, CPT/EAD, EAD/GC, H4/EAD,
City: Hybrid, Livonia, MI
Relocation workable
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***should have telephony experience (project is to implement Genesys Call Center with integration to Salesforce)
General Purpose
Operating within the core values and operating principles of the organization, manages moderately complex application development and IT infrastructure projects typically 6 – 12 months in length. Project Managers are responsible for facilitating project lifecycle activities such as initiation, kickoff and ceremonies such as Standup, Backlog Grooming, Retrospectives and Story Mapping. Project tasks include estimating, planning, resourcing, budgeting, development, quality assurance, deployment and post-production support.
Position Responsibilities
• Manage diverse project teams which may include a variety of cross-functional resources such as developers, quality analysts, business analysts and project sponsors
• Define the project schedule
• Manage project budget, scope and risk
• Remove impediments for the project team with a focus on delivery
• Manage deployment planning and execution
• Provide status to all levels of Project and Executive team members
• As Scrum Master, coach the project team in Agile approaches to project execution
• Champion ongoing process improvement initiatives
• Facilitate team empowerment and engagement
• Facilitate project ceremonies
Core Competencies
• Achieves Results/Has Bias for Action. Achieves stretch results and consistently completes assigned tasks and meets deadlines with a high level of quality. Analyzes problems and makes well-reasoned, sound decisions. Plans, organizes and prioritizes workload to make best use of time and resources. Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more.
• Customer Focus. Has ability to look from customer’s view. Viewed as business partner by external and internal customers. Anticipates customer needs and deals effectively with changes in priorities, unexpected events or unanticipated demands. Removes obstacles to doing business.
• Effective Communication Skills. Candid, clear and concise in communication. Effectively matches style, tone, and method to audience. Connects with intended audience. Communicates information to others in a positive and professional manner. Exemplifies confidence when communicating with management and executives.
• Displays Leadership/Teamwork. Works collaboratively to achieve organization’s success. Effectively uses position and interpersonal skills, mobilizes and inspires others to take action (situational leadership). Willing and able to lead beyond area of expertise.
• Develops People. Provides positive coaching. Actively engages staff in challenging assignments. Holds self and others to high standards. Identifies and hires high potential. Takes action on non-performers.
• Job Knowledge. Holds self and others to high standards. Strives to stay ahead of technical/professional expertise and inspires others to do the same. Seeks out assignments or opportunities to broaden and strengthen skills. Uses knowledge in creative and effective manner.
Required Education/Experience
Bachelor’s degree in Business Information Systems or related field
7 years’ of experience working in a IT Project Management role
3 years’ of experience managing projects in an Agile environment
PMP or PMPACP certification a preferred
Expertise in Microsoft products (Word, Excel, PowerPoint, Visio)
Agile project management tools such as Jira or Rally preferred
Familiarity with Agile engineering practices such as Test Driven Development
Insurance industry experience a bonus
Thank & Regards
Shard Phutela | Senior Techincal Recruiter
D: 267-665-2313,
First Ring Solutions LLC | Philadelphia, PA 19102
Note: Due to high volume of calls, I may miss your call, email is the better way to reach me.