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Hi Recruiters,

Greetings!!!!

This is Yatika from SAGE IT Inc. I am reaching you out for an exciting position with one of our clients

Role – Salesforce Functional SME

Location – Mayrsville Ohio / Remote

Client: HCL

Contract role

Candidate should not be submitted for HCL in the past 90 days. No matter what the end client/location is.

GC/USC/CPT/OPT visa would not work.

Please mention full education details in resume (University/Degree/Pass out year)

We are seeking a skilled Salesforce Functional with expertise in Service Cloud to join our team.

The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions to optimize our sales and customer service processes. The role involves customizing Salesforce applications, automating workflows, integrating with external systems, and ensuring that the Salesforce platform meets the evolving needs of our business.

Required Skills and Qualifications:

10+ years of experience in Salesforce development with a focus on Sales Cloud and Service Cloud.

• Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Salesforce Development Experience:
• Proven experience in Salesforce development with a focus on Service Cloud.
• Apex Programming: Strong proficiency in Apex, including writing triggers, classes, and test methods.
• Lightning Experience: Experience with Lightning Web Components (LWC) and Aura Components.
• Declarative Tools: Expertise in Salesforce declarative tools like Process Builder, Flow, and Workflow Rules.
• Integration Skills: Knowledge of Salesforce APIs, integration patterns, and data management tools.
• Reporting and Dashboards: Ability to create and manage complex reports and dashboards to support data-driven decision-making. CTI Integration: Experience with CTI systems and integrations is a plus.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues effectively.
• Salesforce Certifications: Salesforce Certified Platform Developer I II, Salesforce Certified Sales Cloud Consultant

Key Responsibilities:

• Customization and Development: Develop and customize Salesforce Sales Cloud and Service Cloud applications, including custom objects, fields, page layouts, and record types.
• Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences.
• Write and optimize Apex code, including triggers, classes, and test methods, to implement custom business logic
• Customize case object and page layouts for efficient case handling Set up queues and assignment rules to route cases to the appropriate agents.
• Automation and Process Improvement:
• Design and implement workflow rules, process builders, and flows to automate business processes and improve efficiency.
• Configure and manage approval processes, escalation rules, and Omni-Channel routing to streamline sales and service operations.
• Integration: Integrate Salesforce with external systems using APIs, middleware, and custom integration solutions.
• Implement CTI integrations for telephony and communication systems within the Service Cloud.
• Reporting and Analytics: Develop and maintain custom reports and dashboards to provide insights into sales performance, case resolution metrics, and other key performance indicators.
• Ensure data accuracy and integrity through effective data management and validation processes.
• Support and Maintenance: Troubleshoot and resolve issues related to Salesforce applications, including data discrepancies, user access problems, and system errors.
• Use tools like Salesforce Debug Logs and Apex Test Execution for troubleshooting and quality assurance. Perform regular system maintenance, updates, and enhancements to keep Salesforce running smoothly and efficiently.
• Collaboration and Documentation: Work closely with business stakeholders to gather requirements, understand their needs, and translate them into Salesforce solutions. Create and maintain detailed documentation for custom development, configurations, and integrations. Provide training and support to end-users and administrators to ensure effective use of Salesforce features and functionality.

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