Hi
I am Dheeraj from Quantum World Technologies Inc, let me know if you have any Interest to join, please have a look at the job details and do let me know if you are good to take this or know any friend or colleague might need for same, and please reply me back with a current copy of your resume
Job title :- Support Engineer
Location:- Remote
Duration:- 6-12 Months
JOB Description:
Overall Purpose
This position supports production applications, customer implementations, and provides 3rd level application support to clients with a high level of professional standards.
Essential Functions
- Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary applications and databases
- Support and perform application upgrades, patches and configuration setups, and modifications according to policy and documented audit controls
- Manage client implementation testing and certification for new and existing clients in assigned application group
- Maintain production applications and backup systems on a daily basis
- Monitor the systems and their performance to rapidly identify and resolve issues
- Assist in implementation and maintain system monitoring tools to ensure optimal system utilization and performance
- Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
- On-call responsibilities as part of a rotating schedule in a very high volume, 24×7 environment
- Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization
- Create and maintain documentation of operational processes to conform to audit requirements. This includes client-specific diagrams and all related client support documentation
- Participate in annual Disaster Recovery functional drills, full scale tests and failovers
- Review and assist in testing new product features and determine any operational support changes that must be documented and implemented
- Validate and report SLA measurements monthly
- Support the company’s commitment to protect the integrity and confidentiality of systems and data.
Minimum Qualifications
- Education and experience typically obtained through completion of a Bachelor’s Degree in Information Systems or related field
- Three years of Unix/Linux experience and underlying network/telco applications
- Three years of experience in Shell, Perl, PHP and similar scripting languages
- Three years of experience with SQL queries and Oracle databases
- Ability to research, trouble shoot, and quickly resolve highly technical system and application issues
- Effective written and verbal communication skills
- Strong attention to detail, accuracy, and policy compliance
- Provide excellent customer service with a professional demeanor. Must be able to communicate clearly and professionally with all levels of employees and customers
Preferred Qualifications
- Experience supporting real-time payment applications and an ability to relate business needs to system capability
- 2 years of experience in Linux administration
- Recent scripting experience in Unix/Linux environment
Thanks & Regards
Dheeraj Singh
Sr. Recruiter
Quantum World Technologies Inc.
4281 Katella Ave, Suite # 102, Los Alamitos, CA, 90720
www.quantumworldit.com
E: [email protected]