Hiring SnapLogic Production Support Engineer :: Remote :: Duration : Long term

Hello

Hope you are doing well!!

Greeting from  Siri Info Solutions INC.

I am Fanindra with Siri Info Solutions INC. We Siri Info Solutions INC is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients.

Position: SnapLogic Production Support Engineer

Location: Remote

Duration : Long term

 

Key Responsibilities:

  • Production Support: Provide round-the-clock support for Snap Logic integrations, including troubleshooting and resolving issues related to Snaplex performance.
  • Team Leadership: Lead a team of support engineers, coordinate with onshore and offshore teams, and manage handover calls effectively.
  • Client Coordination: Serve as a primary point of contact for client interactions, ensuring clear communication and timely resolution of issues.
  • Incident Management: Address and resolve incidents logged in the ticketing tool, adhering to service level agreements (SLAs).
  • SnapLogic Monitoring & Administration: Monitor Snap Logic environments, perform administrative tasks, and ensure adherence to design best practices and error handling.
  • Service Requests: Manage and respond to user service requests, including job re-runs, onboarding queries, report generation, and user administration.
  • Maintenance Tasks: Oversee SSL certificate renewals, Single Sign-On (SSO) maintenance, and other recurring maintenance tasks.
  • Documentation: Create and maintain standard operating procedures and documentation to improve process efficiency and knowledge sharing.
  • Continuous Improvement: Analyse recurring incidents, identify patterns, and implement solutions to prevent future occurrences.

 

Required Skills and Experience:

  • Snap Logic Expertise: Extensive experience with Snap Logic in both development and support roles.
  • 24×7 Support Knowledge: Demonstrated ability to work in a 24×7 production support environment, including handling critical issues.
  •  
  • ITSM Tools: Experience with IT Service Management (ITSM) tools for incident and request management.
  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively lead a team and liaise with clients.
  • Flexible Work Schedule: Willingness to work in shifts as required, including nights and weekends.

 

Preferred Qualifications:

  • Snap Logic Certifications: Relevant Snap Logic certifications or training.
  • Leadership Experience: Previous experience in a leadership role within a support team.
  • Advanced Troubleshooting: Proven track record of resolving complex performance issues in Snap Logic environments.
 
 

Best Regards,

Fanindra Sharma | Technical Recruiter

SIRI INFO SOLUTIONS INC

Email id : [email protected]

Desk No:  (732) 686-6828

www.siriinfo.com

3 Ethel Rd, Suite # 302 Edison NJ 08817

To unsubscribe from future emails or to update your email preferences click here

0 0 votes
Article Rating
Subscribe
Notify of
guest
0 Comments
Most Voted
Newest Oldest
Inline Feedbacks
View all comments