Hi,
My name is Hamid Raza and I am a Staffing Specialist at Sonitalent llc. I am reaching out to you on an exciting job opportunity with one of our clients.
Position – Service Delivery Manager –
Job Location -Fully Remote – Remote (must live within the Austin, TX area)
Duration – 6 Months+ C2H
Visa -USC,GC Only
Mode Of Interview – Phone/Skype
Note – Need LinkedIn
Job Description –
The ideal candidate must have Network Operation, Switches, Routers and wireless experience, Network Managerial role in the past.
No Project manager or program manager.
Service Delivery Manager (SDM) is a critical and complex delivery management role within Atos, serving as the nexus for a varied combination of accountabilities and responsibilities. As the leader accountable for Client Delivery, the SDM role requires (pro-) active leadership skills and execution discipline to ensure an integrated end to end (E2E) service is delivered to our clients. In their role, the SDM assures that the key areas of service delivery management are covered:
- Client Delivery Quality, Satisfaction and Governance.
- Compliance, Security and Risk Management.
- Cost Management; and Community building (external and internal).
Main tasks / Responsibilities:
- Demonstrate effective and timely communication internally and externally
- Provide Client Delivery Leadership to the Atos delivery team and client
- Ensure proper focus by the delivery team on Compliance & Security
- Active involvement and review in Handover to Production for new/changed services
- Ensure Customer Satisfaction is at the heart of our daily delivery
- Establish and foster a continuous Service Improvement culture
- Active Cost Management to deliver on Atos financial commitments
- Drive Risk Management behaviors to ensure proper focus on operational risk
- Ensure services are delivered according to expected levels of Delivery Quality
- Lead Service Level Management reviews, report generation and performance management to SLAs
- Monitor, review, and identify improvement to achieve E2E Service Integration quality
- Prior Knowledge and Skills Has functional Network and Office 365 knowledge.
- Displays good inter-personal skills at all levels of contact and in a wide variety of situations. Demonstrates the ability to make, and take responsibility for, sound and far-reaching decisions on major technical and service delivery issues.
- Behavioral Skills Interacting with People Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
- Has the ability to govern a customer through difficult situations and helps the customer understand that Atos is their partner who is willing to work with them to advance a common goal.
- Leadership Identifying goals and objectives. Motivating and leading others towards their achievement.
Thanks,
Hamid Raza
Sonitalent Corp || https://www.sonitalentcorp.com/
5404 Merribrook Lane, Prospect, KY, USA
