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Hi Team,

Greetings!!!!

This is Yatika from SAGE IT Inc. Kindly share relevant resumes for below role.

Role- ITSM/ITIL Coordinator/Manager

Location- Bloomington IL (Onsite)

Pay rate- around $45/hr on c2c

Client: HCL

Contract role

Job Description:

• Must have experience in ITIL / ITSM support model.
• Experience in Change management/incident management and can act as an ops manager for ITSM team.
• Expectation is to Create, manage, & version control contractual and non-contractual documents
• Proficient in MS Office with Special Focus on Power Point, Visio, Excel, And MS word.
• Person should be able to write Documents, Newsletters, and event calendars
• Should be able to Create Training Manuals
• Prepare instruction manuals
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create software documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating documentation
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials
• Write documentation for internal teams such as developers and programmers
• Communicate complex ideas in a concise manner

Key Words

• ITSM Operations Manager
• Service Delivery Manager – Process
• IT Platform and Process Management
• SLA Governance and Management
• IT Process Manager
• IT Process Consultant
• Operations Manager -Reporting and Process
• Infrastructure Ops Manager
• Change Manager/ Incident Manager
• IT Process consultant

Knowledge to work on

• ServiceNow Platform
• IT Asset Management tools such as SNOW,HPSM
• Experience in Managing Core ITSM Operations with more focused on ITIL Process with Service Now Background.

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