Job Title: ServiceNow Developer
Location: Onsite to West Sacramento, CA
End Client: Department of General Services (ETS)| Working with Prime Vendor
Job Description:
Project Summary:
Provide Technical support and development services on the ServiceNow platform critical to ServiceNow operations. These services include introducing new technology solutions to increase process efficiency and productivity. In order to fulfil this task, require project coordination, systems analysis, business analysis, development, training, and knowledge transfer for the ServiceNow workflow initiatives.
ServiceNow Developer
Mandatory Qualifications
• At least 5 years experience developing workflows, dashboards, and reports in ServiceNow.
• At least 5 years experience with ServiceNow development experience implementing custom workflow applications and installing/configuring new ServiceNow modules.
• ServiceNow Certified System Administrator.
• Minimum five (5) years FTE experience in electronic data processing systems study, design, and programming.
• Minimum three (3) FTE years of the above experience must have been in a lead capacity.
• Bachelor's Degree in an IT-related or Engineering field.
Responsibilities
A: Facilitate the analysis, development, implementation, and training of automated workflows into the ServiceNow environment in accordance with industry best practice.
The Contractor will be responsible for:
• Process analysis and documentation for changes to existing business process workflows.
• Analysis and documentation for new business process workflows.
• Project coordination and reporting tasks.
• Facilitation of project steering committee meetings.
• The successful development, implementation, and configuration of approved processes into ServiceNow workflows.
• Data conversion, if needed.
• The successful development and implementation of Key Performance Indicator (KPI) Dashboards and reports on identified performance measures.
• ServiceNow platform upgrades to the latest release version.
• The development and delivery of training materials on all implemented workflows and configurations.
• The delivery of training to DGS end-users.
• Knowledge transfer to the State technical team.
B: Business Analysis:
• Documents high-level business requirements.
• Works with program SME(s) to define and document current business process flows using the agreed upon format.
• Meets business objectives, documents, and validates business requirements including functional, technical, and security requirements.
• Develops traceable requirements; reviews requirements with customers, developers, testers and others involved in implementing the business solution.
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develops an expert understanding of business processes slated for automation or improved automation.
• Works with program SME(s) to define and document the recommended future business process flows.
• For any missing processes and/or procedures, creates and documents new processes/procedures using the agreed upon format.
• Applies concepts of process and organizational improvement while developing comprehensive business designs in specified functional areas.
• Designs and employs information-gathering techniques, including structured interviews, and facilitated workshops.
• Produces flow charts, swim lane diagrams, context diagrams, and other structured analytic products to capture and communicate issues, root causes, concepts, and decisions.
• Applies gap analysis techniques to define the nature and extent of needed change and document findings.
• Documents issues and risks and escalates to the Project Manager.
• Facilitates sessions with customers to define, review, and document the KPIs used to assess operational effectiveness in each area.
• Defines and documents required roles and operational procedures for successful implementation.
C: Project Coordination
• Develops and tracks project schedule, scope, and risks.
• Identifies project communication needs and expectations based on Stakeholder requirements.
• Assists with developing status reports.
• Escalates risks and issues to ServiceNow Management.
Performs project closure activities:
• Validate the objectives of the project have been successfully met as documented in the Project Charter.
• Facilitate a Lessons Learned session and document findings.
• Identify any remaining issues, risks, and mitigation.
• Provide recommendations for next steps.
• Provide turnover of all documentation.
D: Development
• Configures the ServiceNow cloud service to include customization and apply DGS branding to the application.
• Designs and documents new or enhanced business process workflows and configurations.
• Develops and implements new or modified ServiceNow workflow configurations according to business requirements.
• Conducts integration testing on new or updated business process workflows.
• Supports system and user acceptance testing and provides defect resolution.
• Develops release management documentation for each production change.
• Creates a KPI dashboard and reports in the business environments per customer business requirements.
• Creates status and metrics reports per business requirements.
• Updates Maintenance and Operations documentation based on any architectural support changes.
• Troubleshoots and mitigates reported defects.
• Assists ServiceNow system administrators and developers with incident resolution, as needed.
• Provides level of effort estimates for new application development projects.
• Provides peer reviews for code built by other ServiceNow developers.
• Provides data conversion, if needed.
E: Upgrades
• Plans the ServiceNow platform release upgrade to the current version available.
• Provides a schedule of activities required for the successful upgrade.
• Documents the ServiceNow upgrade process and procedures.
• Participates in the ETS change and release process.
• Performs the production implementation of the ServiceNow upgrade.