Hi,
Hope you are doing great!
Job role: Service Now Lead
Location: Hybrid @ NYC(Locals or candidates within Tri-state Preferred)
Duration: Long Term contract
Job Description
Leadership and Team Management:
• Lead and mentor a team of ServiceNow administrators and developers.
• Set clear objectives, provide guidance, and foster a collaborative and innovative team culture.
• Manage workload distribution and ensure the team's productivity and performance meet organizational standards.
ServiceNow Platform Management:
• Oversee the day-to-day operations of the ServiceNow platform.
• Collaborate with cross-functional teams to gather requirements and design efficient IT service management processes.
• Plan and execute ServiceNow upgrades, patches, and enhancements while minimizing disruptions.
Configuration and Development:
• Configure and customize ServiceNow modules to meet the bank's evolving business needs.
• Develop and maintain workflows, scripts, and integrations to automate and improve processes.
• Ensure data integrity and security within the platform.
Incident and Problem Resolution:
• Lead the resolution of complex incidents and problems related to ServiceNow functionality.
• Implement best practices for monitoring and maintaining system stability.
Documentation and Training:
• Create and maintain comprehensive documentation of ServiceNow configurations and processes.
• Provide training and support to end-users and IT staff on ServiceNow features and best practices.
Vendor and Stakeholder Management:
• Collaborate with external vendors and consultants for ServiceNow-related projects.
• Build strong relationships with internal stakeholders to understand their requirements and align ServiceNow solutions accordingly.
Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience as a ServiceNow administrator or developer, including leadership or team lead experience.
• In-depth knowledge of ServiceNow platform configuration, scripting, and integration capabilities.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication, interpersonal, and leadership skills.
• ITIL certification or relevant IT service management knowledge is a plus.
• Technical proficiency with at least 2 of the following ServiceNow modules:
• IT Service Management (ITSM)
• IT Business Management (ITBM)
• IT Operations Management (ITOM)
• IT Governance, Risk, and Compliance (IT GRC)
• Human Resources Service Delivery (HRSD)
Thanks & Regards
Pratap Kumar Jha
ValUnion
857 Carlisle Way, 120,
Sunnyvale, California 94087, US