Position: ServiceNow Project Manager
Location:Ā Mclean, VA or Plano, TX (Hybrid)
Duration: Contract
Role Overview
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Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITILĀ® processes utilizing tools like ServiceNowĀ® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.
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Job Description:
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- Ā Ā Ā Ā Ā Ā Ā Ā Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.
- Ā Ā Ā Ā Ā Ā Ā Ā Managing several key/strategic projects at any given point in time preferably for ITSM
- Ā Ā Ā Ā Ā Ā Ā Ā Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
- Ā Ā Ā Ā Ā Ā Ā Ā Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
- Ā Ā Ā Ā Ā Ā Ā Ā Maintaining strong business communication, presentation, and conflict management
- Ā Ā Ā Ā Ā Ā Ā Ā Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level
- Ā Ā Ā Ā Ā Ā Ā Ā Managing relationships & status reporting within the organization, with clients & applicable third parties
- Ā Ā Ā Ā Ā Ā Ā Ā Managing internal and external dependencies for the projects
- Ā Ā Ā Ā Ā Ā Ā Ā Create and track a plan to deliver the program goals, including the technical implementation plan.
- Ā Ā Ā Ā Ā Ā Ā Ā Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
- Ā Ā Ā Ā Ā Ā Ā Ā Scope (requirements)/ backlog management, quality management and risks and issues management
- Ā Ā Ā Ā Ā Ā Ā Ā Create & manage end-to-end program plans.
- Ā Ā Ā Ā Ā Ā Ā Ā Accountable for end-to-end delivery of overall project
- Ā Ā Ā Ā Ā Ā Ā Ā Accountable & lead to deliver agreed solutions with agreed quality.
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Desired Skills/Requirements:
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- Graduate (minimum), MBA (IT/Operations) is preferred.
- 8-10 years of minimum project management experience in IT
- ITILĀ® or ITSM certifications preferred. PMP certification is desirable.
- Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNowĀ® or Summit is preferred)
Position: ServiceNow Senior ArchitectĀ
Location:Ā Mclean, VA or Plano, TX (Hybrid)
Duration: Contract
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Job Description:
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- Experienced in implementation of ITSM solution using industry best practices.
- Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
- Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
- Good experience of Service Portal and widget creation
- Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
- Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
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Must Have Experience
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- Implemented ServiceNow project in Domain separated instance.
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmts. and Orchestration use cases.
- Good knowledge of MID Server installation and management
- Experience of custom applications development
- Experience of LDAP/Active Directory/SSO implementation
- Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
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Good to have Experience.
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- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal.
- Review existing set up and provide best practice recommendations in line with the OEM.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred.
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Academic and Professional Experience
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- 5+ years of experience with ServiceNow required.
- 8+ years of experience with IT Industry required.
- Certified System Admin
- CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
- ITIL Foundations certification is preferred.
- Bachelorās degree or equivalent combination of education and experience.
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Position: ServiceNow Architect
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Location:Ā Mclean, VA or Plano, TX (Hybrid)
Duration: Contract
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Job Description:
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- Solutioning and Design the ITOM solution using industry best practices.
- Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
- Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
- Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- 3rd party software integrations with ServiceNow
- Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
- MID Server management experience
- Experience in multiple ServiceNow implementations
- Lead the configuration and customization of ServiceNow instances.
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Good to have Experience
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- Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
- Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Understanding of Application and Technology Portfolio Management
- Experience with discovery technologies (ADDM, TADDM, UD, etc.)
- Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
- Experience of custom applications development
- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal.
- Domain Separation and designing the Process and data flow within various domains
- Knowledge of LDAP/Active Directory/SSO.
- Review existing set up and provide best practice recommendations in line with the OEM
- Monitor health, usage and compliance of ServiceNow systems.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred
- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
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Professional
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- 5+ years of experience with ServiceNow required
- 8+ years of experience with IT Industry required
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Academics
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- Certification as ServiceNow System certified administration
- CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
- Certified Implementation Specialist- ITSM
- ITIL Foundations certification is preferred.
- Bachelorās degree or equivalent combination of education and experience.
Position: ServiceNow ITOM Developer
Location:Ā Mclean, VA or Plano, TX (Hybrid)
Duration: Contract
Job Description:
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- Experienced in implementation of ITOM solutions using industry best practices.
- Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- 3rd party software integrations with ServiceNow
- Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
- MID Server management experience
- Experience in multiple ServiceNow implementations