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Title: ServiceNow Project Manager

Client: Financial Services Client

Start Date:  ASAP

Location:  Waltham, MA (2-3 days per week onsite)

Duration:  6–12-month

Interview Process:

• 1^st round video/phone call with portfolio manager.
• 2^nd round video/phone call with Head of PMO.

• Between 1^st and 2^nd, will receive employee onboarding application (includes background check and references)

• 3^rd round will more than likely be onsite.

REQUIRED WITH EACH CANDIDATE SUBMISSION

• LinkedIn Bio
• 2 PROFESSIONAL references (Manager or above).  Will verifiable LinkedIn bio/work email, title, phone.

We are currently seeking a Project Manager with experience in managing ServiceNow projects.

Key Responsibilities

• Establishing communications between project stakeholders to ensure timely decision-making and transparency
• Cultivating strong relationships with technology partners to oversee and coordinate incident responses, service, operational tasks, and milestones
• Communicating project timelines and dependency changes
• Delivering project and work statuses, issues, and risks, as well as recommending improvements to stakeholders and leadership
• Securing project task ownership and ensuring that stakeholders can execute on action items
• Tracking data and key project performance indicators, identifying trends, and ensuring that projects and programs align with firm priorities
• Working with the program manager within the Advisor Technology Solutions team to establish consistent processes, policies, and tracking for all service, operational, and project platform tasks 

Core Strengths and Skills

• 5-8 years of HANDS-ON Project Management experience, specifically on ServiceNow/Amazon Connect, or Helpdesk processes and projects
• PMP
• Excellent verbal, written and listening skills
• Ability to communicate successfully with business subject matter experts, technology partners and home office staff frequently—both over the phone and in-person
• Effective leader and collaborator who builds and nurtures strong relationships
• Continuous learner who adapts quickly and positively to change
• Financial or similar industry experience
• Knowledge of incident management and program tracking software such as ServiceNow and Jira a plus

Jay

Jayachandran P

Email: [email protected]

Office: 972-756-1212 ext 162

IntelliSoft Technologies, Inc.

(A DFWMDC, NCTRCA Minority and Texas HUB certified Firm)

Oracle Platinum Partner & Intel Software Partner

1320 Greenway Drive STE 460, Irving, TX 75038

http://www.intellisofttech.com