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This is Karishma and I am a Sr. Recruiter, Talent Acquisition for K-Tek Resourcing. If you are interested and available for the position please feel free to contact me on my number –18329571806.

Please attached the Updated Resume

• • Strong L3 technical understanding of Omegamon and mainframe environments.
  • Experience with IBM and manufacturer Omegamon updates and patch management.
  • Ability to manage and execute change requests in complex IT environments.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication skills to manage customer interactions effectively.
  • Proactive approach to maintaining high service quality and resolving issues in a timely manner.
  • Performance Fine tuning

   

   Primary Responsibilities:

  • Provide support for customer environments, ensuring the stability and seamless functioning of services.
  • Perform updates to Omegamon environments in line with IBM and manufacturer recommendations.
  • Serve as the main point of contact for all Omegamon-related inquiries and issues.
  • Ensure readiness for audits and maintain compliance.
  • Prepare, execute, and manage changes to Omegamon environments, addressing problems or updating products as needed.
  • Actively participate in environment validations to ensure accurate and optimal setup.
  • Contribute to Disaster Recovery efforts, ensuring effective and timely recovery plans.
  • Keep support tools such as RCP, SharePoint, HC, and User Validation up to date.
  • Attend and participate in scheduled and delegated meetings to provide updates and gather information.
  • Open and act on tickets, problems, and PMRs to deliver second-level customer support.
  • Maintain control over Omegamon access for customers and internal users.
  • Participate in internal meetings with relevant teams to coordinate efforts and resolve issues.
  • Apply Omegamon best practices, including maintaining historical files where necessary.
  • Provide on-call support, responding promptly within defined response times.
  • Create and maintain detailed documentation for customer environments to ensure accurate records.
  • Respond to customer requests within agreed response times, ensuring high levels of customer satisfaction.
  • Provide 24/7 support, with the majority of maintenance occurring during regular business hours.
  • Offer support during monthly maintenance weekends or other planned activities as required.
  • The role requires a proactive approach to maintain optimal system performance, minimize downtime, and deliver seamless customer experiences.