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Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

– Responds to Tier 1 network support requests.

– Communicates effectively with teammates and customers of varying levels of technical expertise.

– Responds to all break/fix requests associated with network resources.

– Designs extensions of and connections to the campus network.

– Configures and deploys new/replacement network hardware and communications infrastructure.

– Maintains up-to-date project and architecture documentation.

– Maintains up-to-date inventory and maintenance records.

– Monitors network resources for faults and traffic anomalies.

– Resolves connection issues between users and resources.

– Maintains detailed change history of network changes.

– Supports ITS Field Maintenance with communications' implementation and troubleshooting.

– Supports team efforts to improve cybersecurity controls and defenses.

– Supports team efforts for threat hunting and mitigation.

– Manages time and resource constraints.

*****Experience Expected/Required*****

Cisco Routing and Switching – Required – 8 Years

VLAN Managemment = Required – 5 Years

Network Design – Required – 5 Years

Access Control Lists – Required – 8 Years

Subnetting – Required – 10 – Years

Routing Protocols (BGP, OSPF, etc) – Required – 8 Years

Authentication (Radius, TACACS, etc) – Required – 5 Years

FMC/Firepower – Nice to have – 5 Years

Network Monitoring – Required – 5 Years

Wireless Technologies – Nice to have – 3 Years

DNS/DHCP – Highly desired – 5 Years

STP, VTP, Multicast – Required – 5 Years

Network Security – Highly desired – 8 Years

VPN & Remote Access Technologies – Required – 5 Years